How to Start a Return, Exchange, or Alteration Claim

If you need to start a claim:

1. Contact Support

   • Email support@deoveritas.com with your order number.

   • State whether you want a return, exchange, or alteration credit.

2. Provide Details

   • For returns/exchanges: explain why (wrong size, not as expected, defect).

   • For alterations: include photos and, if possible, your tailor’s notes.

3. Receive Instructions

   • We’ll confirm eligibility and send return shipping details.

   • Alteration credits (up to $50 on your first order) are reimbursed after we receive your receipt.

4. Refunds/Exchanges

   • Refunds typically process within 7–10 business days.

   • Exchanges ship after the return garment is received and inspected.

➡ Related: What Tailors Need From You